1 REFUND ELIGIBILITY
a. Subscription Fees: Refunds for subscription fees are generally not provided, except as expressly stated in this refund policy or as required by applicable law.
b. Service Disruptions: In the event of a significant and prolonged disruption of our Service due to our fault, you may be eligible for a prorated refund of your subscription fees.
2REFUND REQUESTS
a. Eligibility Period: Refund requests must be submitted within [2 days] from the date of the initial purchase or subscription renewal.
b. Contacting Support: To request a refund, you must contact our customer support team by [email/phone/support ticket] and provide the necessary information for evaluation.
3 EVALUATION OF REFUND REQUESTS
a. Valid Reasons: Refunds may be considered in the following circumstances:
Technical Issues: If you have encountered recurring and unresolved technical issues that prevent you from accessing or using the Service.
Service Disruptions: If our Service experiences a significant and prolonged disruption due to our fault, and we fail to restore the Service within a reasonable time frame.
Unmet Expectations: If the Service does not meet the features or functionalities as advertised on our website.
b. Documentation: You may be required to provide supporting documentation or evidence to substantiate your refund request.
c. Our Discretion: All refund requests are subject to our discretion and will be evaluated on a case-by-case basis.
4 REFUND PROCESS
a. Refund Method: Approved refunds will generally be issued using the same payment method used for the original purchase.
b. Deductions: We reserve the right to deduct any applicable transaction fees, processing fees, or non-refundable charges from the refund amount.
c. Timeframe: Refunds will be processed within [7-10 days] from the date of approval.
5 EXCEPTIONS
a. Free Trials: Refunds are generally not provided for free trial periods or promotional offers.
b. Third-Party Fees: We are not responsible for any fees or charges imposed by third-party payment processors or financial institutions.
6MODIFICATIONS TO THE REFUND POLICY We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
7 CONTACT US If you have any questions or concerns regarding our refund policy, please contact our customer support team at [help@addtocloud.com].
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